Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with its original packaging, and accompanied by proof of purchase.

To start a return, please contact us at biiozen1@gmail.com. Once your return request is reviewed and approved, we will provide you with detailed instructions on how and where to send your item.

Items returned without prior authorization will not be accepted.

If you have any questions regarding returns, please contact us at biiozen1@gmail.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will assess the issue and work to resolve it promptly.

Exceptions / Non-Returnable Items

Certain products cannot be returned, including:

• Perishable goods

• Custom-made or personalized products

• Personal care products

• Hazardous materials

• Flammable liquids or gases

If you are unsure whether your item qualifies for a return, please contact us before submitting a request.

Unfortunately, sale items and gift cards are not eligible for return.

Exchanges

The quickest way to receive a replacement item is to return the original item and place a new order once your return has been approved.

European Union 14-Day Cooling-Off Period

For orders delivered within the European Union, you have the right to cancel or return your order within 14 days of receipt without providing a reason.

Returned items must be unused, in their original condition and packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional processing time.

If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us at biiozen1@gmail.com.